Privacy policy

 

At ikebanna, we respect your privacy and are committed to protecting your personal information.

What We Collect:
We collect your name, contact details, delivery address, payment information, and any details you provide when placing an order or contacting us.

How We Use Your Information:
We use this information to process and deliver your orders, contact you about your order status, improve our services, and send occasional updates or promotions if you subscribe.

Sharing Your Information:
We do not sell your personal information. We only share it with trusted partners such as Shopify and delivery services solely to fulfill your order.

Your Rights:
Depending on where you live, you may request to view, update, or delete your personal information. Please contact us at ikebanna.ca@gmail.com for any privacy-related questions or requests.

Security:
We take reasonable steps to protect your information. However, no method of online transmission is 100% secure.

We may update this policy from time to time. The updated version will always be posted on this page.

If you have any questions, contact us at ikebanna.ca@gmail.com.

Refund & Cancellation Policy

Due to the perishable nature of flowers, all sales are final. However, your satisfaction is very important to us.

Refunds:
If there is an issue with your order, please contact us within 24 hours of delivery with a description and photos if applicable. We review each case individually to find the best solution.

Please note: In case of a refund, payment processing and service fees are non-refundable, as these are charged by third-party providers.

Cancellations:

  • Same-day orders: Cannot be cancelled once prepared.

  • Next-day or future orders: Can be cancelled up to 24 hours before the scheduled delivery time.

Please email ikebanna.ca@gmail.com with any concerns.

Delivery Policy

Thank you for choosing ikebanna. We offer delivery within [Calgary and surrounding areas – specify your delivery zone upon publishing].

Delivery Days & Times:
We deliver between 10 am – 8 pm (Monday – Friday) and  between 10 am – 4 pm on Satudays. Delivery after 8 pm or on Sundays is possible upon request. Exact times may vary based on order volume and route scheduling.

Same-Day Delivery:
Orders placed before 3 pm qualify for same-day delivery.
Orders placed after 3 pm may still be delivered the same day if our schedule and route allow. If same-day delivery is not possible, the order will be delivered on the next available delivery day.

Delivery Fees:
Delivery fees are calculated based on distance and will be displayed at checkout.

Recipient Availability:
Please ensure the recipient will be available at the provided address during delivery hours. If no one is available to receive the order:

  • We will attempt to leave the flowers in a safe place.

  • If no suitable location is found, we will contact the recipient or you for further instructions.

  • Re-delivery may incur an additional charge.

Incorrect Addresses:
Please double-check delivery addresses for accuracy. We cannot be held responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Special Instructions:
If you have specific delivery instructions (e.g. leave with concierge, at back door), please include them at checkout to help us ensure a smooth delivery.

Terms & Conditions

By placing an order with ikebanna, you agree to our Refund, Privacy, and Delivery Policies.

  • Products & Substitutions:
    Prices, products, and availability are subject to change without notice. We reserve the right to substitute flowers of equal or greater value if certain blooms are unavailable, ensuring your bouquet remains fresh and beautiful.

  • Design Variations:
    All designs are handcrafted and may vary slightly from photos shown due to seasonal availability and natural variation.

  • Limitation of Liability:
    We are not liable for any indirect or consequential loss arising from your use of our website or services.

  • Governing Law:
    These terms are governed by the laws of Alberta, Canada.

For any questions, please contact us at ikebanna.ca@gmail.com.